Support Center

Need help with StitchGrid, BowlGram, or CueTape? Our engineering support desk responds within 1 business day (Monday through Friday).

Direct Support Channels

• Product & Billing Support: support@kestrelutilitylabs.com
• Corporate & Verification Inquiries: admin@kestrelutilitylabs.com

Quick Self-Service Help

Restore Purchases on a New iPhone or iPad

Open the app, navigate to Settings > Subscription, and tap Restore Purchases while signed in with the same Apple Account used at checkout.

Manage or Cancel an App Store Trial or Subscription

Open Settings on your iPhone or iPad, tap your name at the top, tap Subscriptions, select the app, and tap Cancel Subscription.

Revoke Assistive Import Consent

Open Settings > Data & AI Permissions inside the app and toggle off structured cloud parsing at any time. All core offline tools continue working without interruption.